How can I change my shipping address or the address on my account?Updated 15 hours ago

Contact our support team as soon as possible and tell us whether the change is for an existing order, the address on your customer account, or both.

For an existing order, include the order number and the complete new shipping address. If you have already contacted us about it, reply in the same conversation so we can use the details you have supplied.

We will check the order's current status and whether the address can still be changed. An order may already be with the warehouse or carrier, so an address change or redirection cannot be guaranteed. Please wait for our confirmation of what has been updated.

Do not assume that changing the address on your account also changes an order you have already placed. Tell us which existing orders need checking, including pre-orders.