How can I check the status of a pre-ordered item?Updated 15 hours ago

Check the product page for each item in your pre-order for its current estimate. We normally give estimates by season and year, rather than a specific date.

Please use the wording shown on that product page. An estimate for stock arriving is not a confirmed dispatch or delivery date, and estimates can change. If your order contains more than one pre-order item, check each item separately.

If the estimate has passed, the year or timing is unclear, or you need us to check a particular order, contact our support team with your order number and the item you mean. If you have already contacted us, reply in the same conversation.

For an item that has already been dispatched, use the tracking link in your dispatch email to check the parcel. A pre-order estimate does not replace that tracking information.