How do I report an issue regarding added Anderpoints?Updated 15 hours ago

If your Anderpoints balance looks wrong or points appear to be missing, first open your Anderpoints panel and sign in using the same email address you use for your store orders. After signing in, open the points link again if needed.

If you still need help, email [email protected] from that address where possible. Include:

• The relevant order number or the activity for which you expected points.
• When the order or activity took place.
• The balance you can see and what seems to be missing or incorrect.
• Any error message, and your device/browser if you cannot sign in or open the panel.

We will check the account and relevant points activity, then explain the outcome and any correction needed. Please do not send your password, sign-in code or payment details.

If you simply want to use your points, select Ways to redeem in the Anderpoints panel and follow the instructions for an available reward.