I have posted my return — how do I check its progress?Updated 10 hours ago

If you have already sent an item back using the return instructions provided by our team, keep your proof of postage and check the tracking for that return parcel.

Check the return parcel

1. Use the carrier and tracking number shown on your return receipt or label.
2. Keep a copy of the receipt until the return is resolved.
3. If tracking shows delivered, remember that this confirms a carrier delivery scan. It does not by itself confirm that a refund has been processed or a replacement has been dispatched.

Ask us for an update

Reply to the existing conversation about your return and include your order number, the item returned, the date you posted it and the return tracking number. A photo of the receipt is useful if the number is unclear.

Tell us whether you are checking on a refund, a replacement or another arrangement already discussed with the team. If you returned more than one item, list each one. We will check the return record and the next step for those specific items.

If you cannot find the conversation, contact support or email [email protected]. This guide covers checking a return already sent; contact us for instructions if you have not posted the item yet.