What can I do if my order hasn't been delivered yet?Updated 15 hours ago

Start by checking your order confirmation and any dispatch email. You can also track your order.

If your order has not been dispatched: check whether it contains a pre-order. Check each product page for the current estimate, including its season and year. An estimate for stock arriving is not a confirmed dispatch or delivery date. If the estimate has passed, is unclear, or an in-stock item is taking longer than expected, contact our team so we can check the actual item and order.

If your order has been dispatched: check the tracking link in your dispatch email, where one is available. If your order has more than one parcel, check the tracking for the item you are waiting for. If delivery is overdue or tracking does not explain the delay, contact our team. Some services do not include tracking.

Contact support with your order number, the item concerned and any tracking information. If you have already contacted us about the same issue, reply in that conversation so we can keep the details together.