What should I do if I am unable to unzip a file that I received from you?Updated 15 hours ago

A ZIP file is a package containing one or more files. Let the download finish before opening it, and make sure your device has enough free storage for the extracted contents as well as the ZIP file.

• Windows: find the ZIP in File Explorer, right-click it, choose Extract All and follow the prompts.
• Mac: find the ZIP in Finder and double-click it. The extracted contents appear beside it.
• iPhone or iPad: find the ZIP in the Files app and tap it. Open the new folder that appears.
• Android: if you use Files by Google, select the ZIP, choose Extract, then Done. Other file apps may use different labels.

Open the extracted files with an app that supports their format. A PDF, audio file and ZIP package are different file types, so the same app may not open them all.

Still stuck? Email [email protected] with your order number, filename, device, the app you are using and the exact error. Tell us whether the download completed and whether the problem is extracting the ZIP or opening a file inside it. A screenshot is helpful if convenient; hide private payment details. We can then check the file and advise on the right next step.

More detailed device instructions: Windows, Mac, iPhone/iPad, Files by Google.